Last updated 11 Nov 2026
Last updated: [Date]
These Terms govern your use of this website and the services offered by [Legal entity name], [Registered address] ("we", "us"), including pujan, astrology consultations, prasad delivery and donation facilities carried out by or through Pandit Mohit Tiwari Ji and his team. By using the website or booking a service, you agree to these Terms.
1. Who we are
We are an independent service. We are not affiliated with Shri Mahakaleshwar Mandir Prabandh Samiti or with any temple or temple trust. We do not sell Bhasma Aarti entry, VIP darshan, or any special access to any temple. For temple rules and bookings, please use the temple's official channels only.
2. Our services
- Pujan and anushthan: performed in person or through online sankalp, as described on each service page.
- Astrology: consultations on video, phone or as a written report.
- Prasad delivery: shipping of blessed items where available.
- Donations: contributions to the causes stated on each campaign page.
- Live darshan: streams of our own pujans and events, and private links for your booked pujan.
3. Nature of the services, and no guarantee
Pujan is an act of faith and devotion performed according to tradition. Astrology is a traditional system of interpretation. We do not promise or guarantee any specific result, cure, outcome or change in circumstances. Our services are not a substitute for medical, legal, financial, psychological or other professional advice, and you should seek that advice separately where appropriate.
4. Your booking
- You must give accurate and complete details. Errors in name, gotra, birth details or address may affect the service, and we are not responsible for outcomes caused by incorrect details.
- Dates and muhurta are confirmed by Guruji after checking the panchang, and may be adjusted, with your agreement, where the shastras require.
- You are responsible for being available at the scheduled time for live or consultation services. If a pujan is performed in your absence, it is still treated as performed.
- You must be 18 or older to book, or book through a parent or guardian.
5. Prices and payments
Prices are shown in Indian rupees (INR) or US dollars (USD) before you pay, and include what is stated for the package. Payments in INR are processed by Razorpay and others, and payments in USD and other currencies by Stripe. We do not store your full card details. Taxes, where applicable, are shown at checkout. Exchange rates and fees charged by your bank are outside our control.
6. Cancellation, rescheduling and refunds
The following applies to all bookings. The full detail is on our Cancellation Policy and Refund Policy pages.
| When you cancel | What you receive |
|---|---|
| 72 hours or more before the scheduled time | Full refund, minus payment-gateway charges |
| Between 24 and 72 hours before | 50% refund, or one free reschedule (your choice) |
| Less than 24 hours before, or a no-show | No refund. One reschedule is offered at Guruji's discretion |
| After the pujan has been performed (including online sankalp pujan) | No refund |
For large anushthans, such as sava lakh jaap and 7-day kathas, samagri that has already been purchased for your booking may be deducted from any refund.
7. Online pujan and live links
Live links are private to you and your family, and should not be shared, recorded for public posting or resold. We may withdraw access if they are misused. Where you cannot join live, the pujan still proceeds in your name, and you receive the recording where included.
8. Prasad and shipping
Estimated delivery times are about 3 to 5 working days within India and 10 to 20 days internationally, and are estimates, not guarantees. Only dry, sealed items are sent abroad. Customs duties and import rules of the destination country are the recipient's responsibility. Shipping is non-refundable after dispatch, and items damaged in transit are replaced if reported with photographs within 48 hours.
9. Donations
Donations are voluntary. They are non-refundable, except for duplicate or mistaken payments reported within 7 days. A tax certificate under Section 80G is available only where the receiving trust is 80G-registered, as stated on the campaign page.
10. Your conduct
You agree not to misuse the website, use false details, attempt to bypass payments, harass our team, or use our content for commercial purposes without our written consent. We may suspend access where these Terms are breached.
11. Intellectual property
The content of this website, including text, images, videos, recordings and design, belongs to us or our licensors. You may use it for your personal, non-commercial devotion. You may not copy, republish or sell it without permission.
12. Privacy
Your personal data is handled as described in our Privacy Policy.
13. Limitation of liability
To the extent the law permits, we are not liable for indirect or consequential loss, or for delays or failures caused by events beyond our control, such as natural events, government restrictions, travel disruption, courier delays or internet failure. Our total liability for any booking is limited to the amount you paid for that booking. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
14. Force majeure
If we cannot perform a service due to circumstances beyond our control, we will offer you a reschedule or a refund of the unperformed part.
15. Changes
We may update these Terms from time to time. The version on the website at the time of your booking applies to that booking.
16. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to any rights you have under applicable consumer law, the courts at Ujjain, Madhya Pradesh will have jurisdiction over any dispute.
17. Grievances and contact
- Grievance Officer: [Grievance Officer name and email]
- Operator: [Legal entity name], [Registered address]
- GSTIN (if any): [GSTIN if any]
Please write to us first with your booking ID, and we will try to resolve your concern fairly and quickly.