Last updated 11 Nov 2026
Last updated: [Date]
We understand that plans can change. This Cancellation Policy applies to bookings made with [Legal entity name], [Registered address].
Cancellation and reschedule terms
| When you cancel | What you receive |
|---|---|
| 72 hours or more before the scheduled time | Full refund, minus payment-gateway charges |
| Between 24 and 72 hours before | 50% refund, or one free reschedule (your choice) |
| Less than 24 hours before, or a no-show | No refund. One reschedule is offered at Guruji's discretion |
| After the pujan has been performed (including online sankalp pujan) | No refund |
For large anushthans, such as sava lakh jaap and 7-day kathas, samagri that has already been purchased for your booking may be deducted from any refund.
How to cancel or reschedule
Use the booking page, or write to us with your booking ID from the email address or phone number used for the booking. The time of your request, as recorded by us, decides which row of the table above applies, measured against the scheduled time of the pujan or consultation in India Standard Time.
Other points
- Rescheduling is subject to Guruji's availability and, where a particular tithi or muhurta matters, to the shastras.
- If we need to change or cancel, for example due to a tithi change, illness or events beyond our control, we will offer you a reschedule or a full refund of the unperformed part.
- Prasad and shipping, donations and refund timelines are covered on the Refund Policy page. Approved refunds reach the original payment method in 5 to 7 business days.
Contact
[Grievance Officer name and email], [Legal entity name], [Registered address].